Everclear Window Cleaning (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We may collect the following personal information from customers:
Name, address, and contact details (phone, email).
Service details (e.g. type of cleaning required, property access notes).
Payment information (e.g. EFTPOS or bank transfer details).
Any other information you choose to provide when requesting a quote or booking a service.
We collect personal information directly from you when you:
Request a quote by phone, email, online form, or social media.
Book a service with us.
Communicate with us regarding services or invoices.
Provide photos or details to assist with estimating jobs.
We use the information we collect for purposes including:
Providing quotes and booking services.
Communicating with you about scheduled jobs, rescheduling, or cancellations.
Issuing invoices and processing payments.
Improving our services and customer experience.
Meeting legal, insurance, and regulatory obligations.
Personal information is stored securely in our booking and invoicing systems.
We take reasonable measures to protect your information from unauthorised access, misuse, loss, or disclosure.
Payment details are processed securely; we do not store full card details.
We do not sell, rent, or trade personal information to third parties.
Information may be shared only where required by law, or with trusted service providers (e.g. accounting or IT support) who are bound by confidentiality obligations.
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Requests can be made via the contact details below.
With your consent, we may send occasional updates or promotional material about our services.
You may opt out at any time by contacting us or using the unsubscribe option (where available).
Our website may use cookies to improve user experience and website functionality.
Cookies do not collect personally identifiable information.
You can disable cookies in your browser settings, though this may affect website functionality.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
If you have any questions, concerns, or requests relating to your personal information, please contact us: +61 434 913 003
Professional window, solar panel, and high-pressure cleaning services for homes and businesses. Fully insured, eco-friendly, and committed to making your property shine.
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